Full payment of the event rate you have selected must be paid in advance of the event day or you will be asked for payment on arrival. If payment is not received then you will not be granted entry. Our cancellation policy is as follows: Please send cancellation details to the event organiser by email or by telephone. Please inform the event organiser if you wish to send a replacement delegate, including their requirements (e.g. dietary, access etc). Please supply their full contact details so that any advance paperwork can be supplied directly to the replacement. If you notify the organisers of your cancellation up to one month prior to the event, we will provide a full refund. If you notify the organisers of your cancellation less than one month prior to the event the full cost will be payable and only delegate substitution will be allowed. Where you have booked and do not attend without notifying the organisers of your cancellation the full fee will be payable.